Fayetteville Office
407 Ray Avenue
Fayetteville, NC 28301
Phone: 910-483-1196
Who Is Answering The Elevator Phone?
Stepping into an elevator, you expect a smooth and safe ride to your destination. But what happens if something goes wrong? If you suddenly find yourself stuck between floors, your first instinct might be to reach for your phone—only to realize you left it sitting on your desk, or worse, you have it, but that thick steel and concrete may block your signal.
That’s why all elevators have emergency communication systems, ensuring that help is just a button press away. But when an emergency call is made, who answers?
At Holmes Security Systems, we take elevator safety seriously. As the ONLY UL-listed, 5-Diamond central monitoring station in Eastern North Carolina, we provide 24/7 live monitoring by people within our community to ensure that when someone needs help, a real, highly trained professional answers immediately and with expertise.
NC Elevator Monitoring Laws—Safety You Can Trust
North Carolina law mandates that all elevators be equipped with a two-way communication system connecting passengers to authorized personnel in an emergency. The NC Department of Labor’s Elevator and Amusement Device Bureau ensures that all elevators comply with strict safety standards, including:
✔ 24/7 Emergency Communication: Elevator calls must be answered by a live person, not an automated system.
✔ Location Identification: Operators must be able to determine the exact location of the caller.
✔ Immediate Response: Calls must be promptly directed to the appropriate emergency responders or service personnel.
At Holmes Security, we go beyond compliance—we deliver peace of mind. Whether it’s a trapped passenger, a routine maintenance update, or an unexpected elevator shutdown, we ensure every call is handled with speed, accuracy, and compassion.
Why Holmes Security Systems?
For more than a century, Holmes Security has been a trusted name in Eastern North Carolina’ We understand that reliable elevator monitoring isn’t just about answering a call—it’s about protecting lives. Our locally staffed, UL-listed 5 Diamond monitoring center ensures that when someone needs help, they reach a real person who is trained to act—calmly, quickly, and professionally.
Don’t leave elevator safety to chance. Partner with Holmes Security Systems for expert, 24/7 elevator monitoring that keeps your passengers and properties protected.
Call us today to discuss a monitoring solution customized for your property! 910-483-1196
Providing peace of mind and life safety through innovative technology and exceptional service.
