127 Hay Street
Fayetteville, NC 28301
In response to what can we do to be better service to you, our Customer: “You were excellent in every way. Your sales rep (Sheila) and install crew were excellent.”
“Got a security system for my fiance as a birthday gift and she couldn’t be more thrilled with the patience and services provided by Holmes during the installation process. James was very thorough walking her through how to use the app and different features available to her- even taking the extra time to show her how to use it on her apple watch as well. All this was done with a moving company storming in an out with furniture the entire time. They had everything put together within 45 minutes and cleaned up after themselves. Couldn’t have asked for a better experience as a first time buyer. 10/10 would recommend.”
“Friendly, patient, and professional. No fault of Holmes, I compromised my security codes. I called Julie and she immediately informed me to call Central. I called Central and was called back by Kevin. Kevin was very patient with me in resetting everything. He answered all my questions..I felt like a heel because of what I had done but Kevin was very reassuring, kind and understanding. Can’t think of a better security company to totally secure my home. Thank you!”
“They were all great! My sales rep (Sheila) was amazing!”
“I would like to thank the Fayetteville office of Holmes Electric for their quick response and support they recently provided to my family. After discovering the need for repairs, I called customer service and they worked us into the schedule and within 2 hours we had Alex Matthews on site working on the problem. He was excellent. He did a two person job and I’m sure it was much more involved than he anticipated. He was very professional and knowledgeable and he resolved the problem so we now know the home is secure. I want to also commend Amanda with customer service who worked us into the schedule. It meant so much to me to have the Holmes Electric team support. Thank you so much to you and your team!”
“Ms. Julie was excellent. Very professional and added the human touch. She noticed my sign for my yard was old looking so she immediately said she would make sure that I got new signs. This was before she even came in the house.”
“Sheila is terrific-explained all options patiently and extremely professional! “
In answer to do you feel that your security system meets your needs and expectations: “Yes! Lee is great!”
-Michelle T. & Kaitlyn M.
“The installer was very professional!”
“Every time James O. and William work with us they go above and beyond and do that with a smile.”
“Mr. Lee Short and the installer were excellent.”
“Just wanted to drop a note and thank you for the prompt action this morning. Corbin was very professional and a very pleasant young man-a great face for Holmes Security even with the face mask!”
“Everyone was polite, on time, courteous, and provided great explanation.”
In answer to what do you like best about our company: “Dependability. You always call quickly and are always courteous!”
“Service was great! Big thank ya to Julie (Hathaway)!”
“Thanks all for great monitoring!”
“You all are models of best practice.”
-City Center Gallery & Books
“You are awesome!”
-Juan & Tasha L.
“I am very pleased.”
“Julie (Hathaway) was wonderful to work with. We are very pleased!”
-David & Linda S.
“This is our first home security system – very pleased with the experience!”
-Charlie & Molly B.
“We appreciate the sales and installation people for their professionalism and patience with demonstrating the system.”
“I love the customer service! Nothing could be better. Lee (Short) and the installers were so good! Great customer service, professional, no hard sell…I could go on!!”
-Chuck & Joye K.
“Great service! Thank you.”
“Sheila was very knowledgeable and trustworthy!”
-Katie & Will O.
“I have been a customer of Holmes Electric Security since 2002. Last week I contacted the company for assistance. They responded quickly and sent someone out early the next day. I want to commend Drew (Stevens). and James (Ruffin Gaynos) for their professionalism and courteous manners. Holmes Electric is fortunate to have these fine gentleman as employees!”
“I wanted to let you know that James (Tilley) and Kelvin (Diaz-Silva) did a great job putting in my new security system. They worked hard all day! They were efficient and professional. Also, they had the “patience of Job” as they explained how the keypad and system worked. I wanted you and your company to know what an amazing job they did. You are very fortunate to have them on your team.”
“Sheila Morgan is wonderful; Installation team is great & professional.”
-Kathy & Tim H.
“The sales and installation was great!”
“You provide excellent service.”
“Office staff – very professional on phone and very helpful.”
“Sheila (Morgan) – You are terrific and Holmes is lucky to have you! Please share that with your boss!:). Thank you so much! We love it already and plan on being here a long time to come. Please stop by anytime! Merry Christmas!”
“Julie Hathaway did a great job. Very pleased with all!”
-Philip & Deborah T.
“(We’re) very pleased with the overall experience. You did a great job!”
“5 stars for Holmes Security. A few weeks ago I had a Holmes Security System installed at my place of business. Julie (Hathaway), James (Ochese), and William (English) did such a great job that I wanted one for my home too. Julie set up an appointment right away and Tripp (English) and Johnathan (Doyle) took no time to set up the security system. They took the time to explain how to use Total Connect on my phone. I like the fact that they are local, and now I feel safe and secure in my home and business.”
“Everyone did an excellent job!”
“Your service makes us feel safe. Thank you!”
“My husband and I would like to express our thankfulness at how swiftly and efficiently Alex (Matthews) and his partner (Alex Saleeby) took care of our security needs in our house. We appreciate that you take care of your customers so well. Have a blessed Thanksgiving.”
-Gary & Brenda F.
“Brian (Tyndall) did a superb job!”
“Everything has always been great.”
-Paul & Elyse D.
“Drew (Stevens) was wonderful.”
“This is a great company!”
-City Hall Properties
“Julie (Hathaway) is very knowledgeable and made it clear she is always happy to answer any questions. Very impressed with the customer service!”
-Eleanor & Caleb B.
“Sheila Morgan was very pleasant to work with. She explained the installation and monitoring system so well that my 93 1/2 year old mom could understand it!”
– Kathy W.
“Sheila Morgan was great to work with, and the installation team was great.”
“Julie (Hathaway) was delightful – she became a friend.”
“The upgrades with wireless and Total Connect are awesome! Great peace of mind, especially when I travel. Julie (Hathaway) is always my first call for security needs, and James (Tilley) and Ryan (Davis) did an excellent job. James is top notch.”
“I just want you to know how much I appreciate Holmes Security, and most especially, Mark (Lewis). He is a treasure – so knowledgeable and so pleasant. I can’t say enough good things about him. Thank you for your continuing support of my home security up here in Chapel Hill!
“Thanks to Mark Lewis for his extraordinary service!”
“James (Ruffin Gainous) and Nick (Spataro) are total professionals and did an outstanding job installing our system and educating us on its use.”
“Outstanding to work with!”
“Everything is very good! [We like] the functionality of the system and great customer service. Overall a very positive experience.”
-Robin & Mike M.
“A special thank you to the two gentlemen who came when we needed them (Mike Anderson and Nick Spataro). They were considerate and extremely helpful.”
-Kathy & Ernie F.
“Great customer service.”
“Your company representatives and technicians are all professionals.”
“Very good service!”
-Jean & Bruce W.
“5 stars for Holmes [Security]. A few weeks ago I had a Holmes Security system installed at my place of business. Julie (Hathaway), James (Ochese), and William (English) did such a great job that I wanted one for my home too. Julie set up an appointment right away, and Tripp (English) and John (Doyle) took no time to set up the security system. They took the time to explain how to use Total Connect on my phone. I like the fact that they are local and now I feel safe and secure in my home and business.”
“Your team – Sheila Morgan and Ruffin Gainous – went above and beyond in making sure I was satisfied. Most importantly [we like] that you are a local company and react quickly to our needs.”
-Patricia & George L.
“Josh (Dyson), our installer, was amazing. He treated our house like his own.”
“Holmes has the whole package!”
“Wanted to say ‘Thank You’ for helping our daughter when our service was hit by lightning. Your service on the phone with our daughter was great! When he (Scott Bozeman) came out to work on our system – that service was great too. He did his work and he completed it well. Thanks again for great human service.”
“Sheila Morgan was excellent. Knew the product and customer’s concerns. Installation team was very professional. Excellent job and good rapport with customer.”
“LOVE everyone connected with our job! Recommend highly!”
– Anne S
“I am very impressed with the kindness and thoughtfulness of Duncan (Hubbard) and Mark (Lewis). Both of these gentlemen went above and beyond in terms of their knowledge and service. I am so thankful for them.”
“We’ve been very pleased with Holmes so far. Brian (Tyndall) has been wonderful and has taken care of us. We can now leave our home for work, errands, etc. and know that our home is secure.”
-Dave & Brynne H.
“Thanks for such wonderful service! I am so happy with the service and I feel like I am in great, capable hands!”
“Hi Sheila! You and your crew were wonderful! Thanks for all of your helpful hints and expediting the alarm service efficiently. Had to get back to work within an hour and you made it happen. I really appreciated that. You are at the top of my list for referrals. Thanks!”
-Wil & Annie
“Words simply can’t express my thanks to you (Mark Lewis) for all the kindness shown to me. Thank you for making my home safer! I know that you and your team went above and beyond when working on my system!”
“Julie treats us as family.”
-Lori & Michael Bineham
“Julie Hathaway – best sales rep in Fayetteville.”
-Ann & Melvin Ashe
“Love working with you guys. We recommend you all the time.”
-Eugene & Erin Blake
To Julie Hathaway: “I’ve been wanting to thank you ever since you came to our house to show my husband and me the correct way to operate the key fob for our Holmes Security System. You’ve made a difference! The fob works every time, and we can leave our house confidentally knowing our alarm is on. We are grateful! Thank you!”
-Fred & Gerry Wornick
“Ron Jackson is a credit to your company.”
-Olivolo Property Management
“After dealing with (a competitor – nightmare), you guys are a breath of fresh air!
-Show & Pro Paint and Body
“We are forever customers of Holmes!”
-James and Robyn Nolette
“Don’t know how you could do better. Ya’ll do a great job!”
“Top notch company from beginning to end! Definitely will be making referrals to Holmes Security!”
-Robert & Rebecca Nolley
“So impressed – would recommend to anyone needing service. Sheila was/is always available to help.”
“Never felt pressured by the sales rep. Feeling very confident that I selected the right provider for security of my home and family.”
“Brian, Tommy and Daniel were all outstanding!”
“As a delivery driver I have seen your signs at various locations. Did some research and liked what I saw. We like that Holmes is a local company and the monitoring center is local also.”
-Kristine & Chris Williamson
“Sheila was remarkable!…she was excellent to work with, helpful, courteous…She’s called me back since the installation to answer questions, even after hours!”
“Wonderful company. We love Julie. Also the two remote security staff (installers) that came and set our iPhones were exceptional in their professionalism, appearance, and courtesy. Kudo’s to Holmes!”
-Ira & Gabrielle Shelley
“I would like to extend a special thank you to my sales rep, Julie H., and the installer, Dean! Both were so helpful and very cooperative with my special circumstances! Thank you!”
“Thanks so much to your technician (Scott Bozeman) for the quick repair to my security system. I remembered him from years ago when other work was done to the system. He’s always so nice and professional. Also, thanks to the lady in the monitoring station for staying on the phone with me until police arrived. It was the middle of the night and I was scared to death!”
“Sheila was fantastic!”
-Stephanie & Casey Sumner
“What a great company! Thanks to Mark Lewis who is always there for me!”
“Using Holmes gives us peace of mind and is always easy. There is no hassle, ever!”
-Wendy & Jeff Arato
“Julie (Hathaway) really knows all there is to know about security systems.”
-David and Mickey Averette
“The installers were great. You have to be proud of them. Just so kind!!”
“This letter is to comment on the sale and installation service we received from Holmes Security, Thursday February 18th. We closed on our home that day. Our friends … recommended your company. We called and made an appointment with Sheila (Morgan). To our surprise, we called her the morning of the 17th and she met with us that afternoon. She gave us an estimate and assured us that we would have the security system installed the next day… We were very impressed with her professionalism and concern… She has called us in Memphis to enquire about our satisfaction with the installation. She is the model of a competent professional and an asset to the reputation of your company. The installer was Matt (Harrell). We want to say his professionalism was also excellent.”
-Dr. Bill E. Lawson and Dr. Renee Sanders-Lawson
“Brian Tyndall is an outstanding Sales Consultant. He really sold me on your system versus others I was contemplating!”
“I was a customer of ADT at my home and businesses. Had terrible sales rep experience, contract experience. Fortunately called Holmes. John Garrity and everyone have been great. Better pricing too. Feel like we are now dealing with good honest people.”
“Julie Hathaway and the installation team provided outstanding service.”
-Sharon & Carmella Lynch
“I really like the gentleman (Nathan) who serviced my system. Always professional and courteous!”
“I would like to thank Jeff Harnsberger for being my sales rep. He has a wonderful personality and, to me, he should be the number one representative. He has personality plus, and time and patience. He informed me of everything I was not completely sure of. Before he left my house, I could not think of anything that he did not go over with me. Jeff, you are tops!”
“I thoroughly research security companies, I really wasn’t feeling it from the national brands and a man who does home inventories recommended these guys and another place if I want a place that actually knows Fayetteville. Not only is Holmes a location you can go when when the other guys you can’t visit, they are old school, and the people they have are way better on the phone. Gotta give good phone!”
-Chris W. (via Yelp)
“Julie is amazing! She really cares about her customers. You are not just a number, she remembers exactly who you are!”
“I was sold immediately after meeting Sheila Morgan & listening to her explanation of the system (and I had also been considering another company). She was friendly, courteous, very professional. The installers that came I found to be the same way. They did their job quickly & professionally, explained the system to me and were patient with my questions.
I am very satisfied and feel better just knowing I have a security system monitoring my property. If I ever feel the need to call about service, etc., I won’t hesitate & will feel comfortable doing so!! Thank you!
“I am completely satisfied with Holmes. Julie (Hathaway) and Michael Bolton have gone out of their way to ensure I am always happy.”
“Our sales rep, Julie (Hathaway), has assisted us at two homes in Fayetteville. She is awesome! Her professionalism and courtesy are very impressive. The installation team was fantastic as well. Thanks!”
” I have had a lot of sales reps explain their products to me – Sheila Morgan was one of the best.”
“Julie Hathaway is always kind and courteous each time. She makes a customer feel like they are #1 and looks out for the best interest of her customers. Please thank her.”
“William and Nick were very courteous and professional – an asset to your company!”
“Julie (Hathaway) is wonderful! We are so happy and will always be Holmes customers.”
-Joe & Johanna Royo
“Your team of personnel are extremely professional and very knowledgeable. The sales rep and your technicians are the best!”
“Sheila Morgan was extremely helpful and knowledgeable. The guys installing were very professional and well explained everything. You provide a wonderful service!”
In response to the question,’What do you like best about our company?’: “Our installer, William, said he wouldn’t leave until we felt comfortable with the system.”
-Dr. Joe & Anne Burks
“The professionalism of our sales person and installer made us feel we had chosen the right security company.”
-June & Edward Testa
“James and Kyle were wonderful to work with. So nice and polite.”
“Thanks to you and all of your staff for your abundant assistance with SkyView. We felt like we were your only client when you, George and several technicians were on site during the fire marshall’s walk through the other day. It is obvious why Holmes has been in business for so long: Great customer service! We are deeply grateful for your excellent work and attention to every detail.”
-Jan Johnson & Pat Wright
“John (Garrity) was so professional and courteous. He is an asset to your organization.”
“I just wanted to say ‘thank you‘, for arranging to have members of the Holmes Electric Team, on-site for our annual fire/evacuation drill. Tommy is always very thorough and tested all aspects of our system for us. Nice to know that the system is working correctly (there was no doubt) and we are certainly prepared; in the event that an actual emergency occurred over here. Thanks again for your organization’s top-notch quality services and the attention to detail; as well as the fine staff which you employ! We’re in good-hands, no doubt!!’
Fayetteville Area System of Transit
Safety & Training Coordinator
“I just wanted to touch base with you since we “tweaked”our alarm system. You and I met a few times (I live in Raeford) and we were having a hard time setting up a time when I could have our alarm switched to long range back up radio service. I was also interested in the Totalconnect app and how it functioned. Well, I have had long range back up radio service and have been using Totalconnect for several months now. I just wanted you to know that I am sooooo pleased with my system. I actually went to visit my mother in Charlotte when it was first up and running and I forgot to set the alarm…I set it from my phone!!! I have the app functional on my iTouch, my Android and my laptop. I LOVE it!!! This security is worth the extra money. When I was first considering Totalconnect, I had questions and concerns. I also wanted to know if there were others around or in my area who have “tested” the technology and could give me feedback…there were very few. Well, I am happy to be one of those people on that list now. And when the Android OS upgraded to Froyo 2.2, the Totalconnect app was not initially in the Marketplace. I kept watching for it and about a little over a week after the upgrade, the app was once again available. Thank you for a wonderful product and great service. I can remotely access my system and can monitor entrance and exit activities both from my computer and from my mobile phone. I love, love, love it.”
-Regina M. Joe
“Cheers to Holmes Security Systems for the top-notch service and installation of our monitoring system. Jeff harnsberger answered all of our questions, and Willy installed and explained in detail about the system and didn’t leave until we were comfortable.”
-Cindy Pietrzyk (from The Fayetteville Observer, Cheers and Jeers)
“We would like to commend your technician Bob, and your dispatcher Janice Washington for helping us through a difficult situation. This is our second home and it’s difficult when you have a problem and there are 700 miles between our Rochester, NY home. We appreciate doing business with your company.
-Doug and Sandy Lindsay
“Cheers to the wonderful staff at Holmes Electric Security Co. From my initial contact with this company until the process was completed, I was amazed with the service I received.
Julie, the sales representative, was so helpful. The installation was done by Kris, Tommy and Josh. Before they left, they went above and beyond to make sure I felt comfortable with the new system. We can be proud to have this company as a part of this community. Thanks for a job well done.”
–Janice Lee (from The Fayetteville Observer, Cheers and Jeers)
“Holmes installed and monitors our home security system. The gentlemen who came out to activate the system were very professional and patient. They really took their time explaining the system and showing me how to operate
it. I have accidentally set off the alarm a couple of times and they are always prompt to call and check the situation. For only about $200 a year, their services are a great deal, and peace of mind they provide is well worth it!”
– Nicole D.
“Thank you for the great service installing our alarm. We are feeling a lot better when we leave the house.”
– Francis & Delia Storrs
“Mark is wonderful and knows what he is doing. I have total confidence in him and his work.”
“The service tech (Nathan) was great! Very informative!”
‘Thanks for everything. It’s good to do business with someone we can trust!’
– Kathy & Mike Thaman
“This company is awesome! I chose them after checking them out with the Better Business Bureau and finding that they have 0 complaints in the past 36 months (all that BBB tracks). The salesperson who visited my home, as well as the two technicians were so polite, helpful, and friendly! Holmes Electric Security Systems renewed my faith in home alarms and the people who sell and service them.
I bought a newly constructed home in 2005 which had a home alarm installed by another local company. That company refused to give me the keys or instructions to my alarm system unless I paid them or bought a 3 year contract for monitoring, which I refused. My home was recently burglarized and I considered using the suspect company anyway even though I was wary. As soon as I got them on the phone and they could not answer simple questions about the monitoring service, I knew I had to find someone else.
That is when I started researching what to look for in a security system, and Holmes has it all! They are UL certified and have their own monitoring station (rather than contracting it several states away). They did not require me to sign an extended contract and offered monthly, quarterly, or yearly billing. And to top it off, Holmes’ monthly monitoring fee is cheaper than the suspect companies’ quote!
“Thank you Holmes Electric for giving me back my peace of mind!”
“Exemplary customer service by all involved… local company with locally based service.”
– Dan Hart
“Cheers and a sincere thank-you to Stephen Wheeler and his efficient staff at Holmes Security Systems. We had a recent dilemma involving the security system in our daughter’s newly purchased town home. Mr. Wheeler went out of his way to make sure the existing alarm system could be converted and monitored by his staff. My family greatly appreciates the prompt, outstanding service we received.”
– David Darden, Jr.
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