“Technician Nick was great. He came yesterday for an upgrade; when it was scheduled, extra Covid precautions were requested due to health concerns. He was great and came in fully suited up, which was appreciated. Nick also explained everything about the maintenance agreement and was very professional.”–Jackie B.
“I sent an online inquiry last Sunday; Drew called me on Monday, and we had a system installed at our house in Surf City by Friday. My wife, Erika, raved about Drew following his visit to the house – specifically how he listened to our needs and didn’t push any extras on her unless he truly thought the extra cost of a component was worth it. Technicians (Matt & Evan) were equally good on the install. Bottom line, your team is to be commended and they’re doing exactly what I suspect you want in the field. It’s great to be back in the Holmes service area.” –Tom N.
“I would like to give praises to your company, Holmes Security. This is the second home I have used your service. Sheila is an excellent salesperson for your company. She has represented me in both homes. I give the same praise to Nick Spataro, Service technician/installation. Nick also represents your company Holmes Security well. Thank you for good service.” –Linda S.
“Very professional, kind, and caring!” –Dawn E.
“Great Service all around!” –Spring Lake License Plate Office
“The technician was very courteous, professional, and thorough. He explained the work performed and the advantage of having a maintenance contract.” –John & Anyta L.
“The Tech who made the service call to our home on 4/26 was outstanding. He fixed the problem with our HIK doorbell and went the extra mile to troubleshoot the system to hopefully preempt future issues. Patient, kind, courteous and technically proficient. He deserves high praise and recognition. Holmes is very lucky to have him.” – Ron R.
“Have had Holmes Security for 10 years! Everyone has always been courteous & helpful. Great company, great service!” – Judy S.
“Always a GREAT experience with Holmes Security. Thank you for your prompt and professional service!! ” – Mary, Raywest Designbuild
“I am very happy with the “hometown service” I receive at Holmes Security, they have promptly responded, when I have accidentally set off the alarm,
with a phone call to ensure everything is alright. I appreciate that they contact me when my system needs to be updated, the recent update was scheduled and handled quickly and efficiently. The peace of mind that Holmes Security gives me is priceless! Thank you!” – Pat C.
“This was the best experience I ever had with a technician…because of him I am very excited about my service. ” – Dineen N.
“Julie was so helpful and knowledgeable, as usual. The installer, James Tilley, was kind, patient, and very professional, just as Julie said he’d be. I continue to be pleased with the services from Holmes Electric.” – Nettie H.
“I am very happy with the “hometown service” I receive at Holmes Security, they have promptly responded, when I have accidentally set off the alarm, with a phone call to ensure everything is alright. I appreciate that they contact me when my system needs to be updated, the recent update was scheduled and handled quickly and efficiently. The peace of mind that Holmes Security gives me is priceless! Thank you!” – Patricia C.
“We have been with Holmes since 2014 and we highly recommend them!! Their service is amazing and they give you such peace of mind..” – Ann & Warren K.
“I’ve had Holmes Security since 2010, the service is excellent, being local was a big reason I selected them.” – Pete & Renee S.
“This company goes above and beyond to maintain a very high level of customer satisfaction. From sales to service – they have proven to be a fantastic choice for our company.” – CrossPointe Church
“Your agents are all helpful and personable. They are well-trained” – Ernest & Margaret S.
“Everyone was very friendly and helpful and patient. Shelia was great to talk to and go over all that you needed to know about the system.” – Shannon & Jason B.
“We love our Security System!” – Eddie & Ebony F.
“Julie is just the most wonderful person! The technicians were great! The office staff just the nicest people.” – Brenda & John G.
“Very professional, prompt & courteous service, with a price we can afford.” – Wayne F.
“The technicians, Matt and Evan, just completed the installation and arming of the system. They were efficient, knowledgeable, and professional. In particular, they exhibited a great demeanor and helpfulness that exemplifies the best in customer service. Many thanks, – Ed S. & Jessica P.
“Shelia and the installation team are very professional and deliver prompt service. It has been my pleasure to have 2 of my locations out-fitted with a security system and the service has been excellent. I would highly recommend Holmes Security for all of your needs.” – Chris M.
“Family Friendly and Run By A Family. Great Team of Folks.” – Ed M.
“Both technicians seemed well trained and knowledgeable of the installation of the wireless transceivers and the wireless door pads. They made sure to install it for maximum efficiency. Very satisfied.” – Marty & Linda W.
“Professional and quality work” – Peter & Paula S.
“The Holmes Security team excels at Sales/Pre-Sales, Installation/Service through to Central Monitoring. During the Sales process, Drew listened carefully to our interests and designed a custom security solution that matched our needs perfectly at an affordable price. At the time of installation, Drew walked through the job with the Installers to ensure a clear understanding of the system design and installation requirements. Matt was the lead installer and worked diligently to install the system in a fashion that minimized the impact to the visual aesthetics of our home (e.g. concealed sensors vs. surface-mounted sensors, etc) – Matt clearly has a wealth of installation expertise. A faulty smoke detector initiated an alarm and the Central Monitoring office called within 30 seconds. The Central Office personnel were very professional, courteous, and informative and scheduled a tech to come out the next day to swap out the defective smoke detector. Lisa, from the local office, ensured timely delivery of the invoice and answered any questions we had, in a very professional and attentive manner. My wife and I are very happy with the system and Holmes as a company. Holmes is an excellent security firm and are good at what they do while bringing the smaller-company, high-touch, commitment-to-excellence customer experience with them. We highly recommend the company and the team overall.” – Bruce & Susan L.
“Tripp English and Nathan Delay are awesome!!!! They explained everything so well and straight to the point!!! I recommend them to everyone looking for a great security system.” –Tatyanna M.
“Your installers came to install the full system. They were very good at what they do. They were very clean at the work they did. They were very knowledgeable of the system they installed. And they were very professional throughout the whole job.” –Gary S.
“On time professional installation. Courteous sales staff, Julie was a pleasure to work with and understood our needs. Highly recommend!” –Stephen W.
“Sheila could not be more helpful and direct as to what we needed for installation as she was with our previous purchases in the past. Josh and Joseph came to our house installed 4 outdoor and 1 indoor camera alone with 2 smoke detectors and 1 heat detector. Perfect installation within 4 hours. All very professional and friendly.” -Frann Rich & Norm S.
“We have used Holmes Security Systems for more than 3 decades both for our home and also our office. They are very professional, prompt and very reliable.” –Wes & Lucy J.
“First, I would like to thank Holmes Security for being so professional throughout the whole process of knowledgeable of what I would need and installing my system. Drew was a great representative very respectful, knowledgeable and punctual. I’m sorry I forgot the technicians that install the system but they as well was awesome! They were on time, clean work and made sure through each step explaining what was being done and at the end went over everything again to make sure I was good and understood it. I would also like to say they have some of the best technology within their equipment. Drew didn’t make me feel like he was just trying to sell me everything or anything just to make money and I really appreciate that. So far everyone that came to my house either want a security system through Holmes or get rid of their current system and get Holmes.” –Antonio & Natia G.
“From our first meeting with Julie, our sales representative, to Dean and Johnathan, the final installers, we had nothing but wonderful service. The folks at Holmes answered a zillion questions we had, helped us plan a security system that we could afford and live with into the future, and then did an amazingly professional job with installation and completion for all contracted services. Homegrown and Fayetteville friendly, Holmes is the best!” –Nona F.
“I am very pleased with the service your team provided!!!!” -Bryn B.
“WONDERFUL PEOPLE PLEASING COMPANY!!!!” -Patsy W.
“The representative was very helpful to what I needed and the gentleman that did the installation was awesome also. I would definitely refer them to family and friends.” –Lisa A.
“I thought the tech was very knowledgeable and informative” -Shirley D.
“Holmes came highly recommended. I recently had a baby and wanted peace of mind! Sheila came over and knew exactly what our family needed. She even compared my quote from CPI!! Sheila walked me through the process and then scheduled the install with Josh. Josh and his teammate were professional and efficient! I work for a local family business and I really wanted to have our security set up through a local family business. Holmes delivered for sure!!!” -Lauren M.
“Service is outstanding.” -Stephanie F.
“I had Holmes Security at my last hours for years, also had it at my business and have never had any issues to complain about the system or anything that would be customer related. I’ve been completely satisfied with everything that Holmes Security has done so far.” -Duane H.
“Professional and friendly service. Very satisfied with recent installation.” -Sondra S.
“I was extremely impressed with the entire process. The company representative was very thorough and professional. The technicians were very nice and took the time to make sure that I was comfortable with the system before they left. Everyone observed all of the safety protocols. Overall, it was a pleasure to work with your team.” -Avril S.
“Outstanding technical support. Very friendly and professional. Highly recommend!” -George B.
“Everything about the experience was professional. Accurate quote and on time installation. Everything worked as described.” -Rob H.
“Every appointment the Holmes Team arrived on time, with everything they needed to complete the job. They were professional with their interactions with us, tolerant of our pets, and talked with us to inform us of the progress. This is our second home that we have used Holmes to provide the security system for and I would have them for any other future homes and highly recommend them to anyone else.” -Linwood S.
“Holmes Security is the very best in my city. I will highly recommend this company to everyone. Staff are friendly and helpful in every aspect.” -Betty A.
“Paula and I were very impressed with the alarm services provided by Holmes Security. The person we have been working with through Holmes, Drew, has been great to work with, and the installation technicians were very professional and knowledgeable as well. The apps that we can use to view our security cameras and door-bell have been reliable and very user-friendly.” -Tom W.
“We had a great experience with our sales rep Julie. She was knowledgeable and got us set up promptly. The techs were on time and efficient.” -Tracey S.
“Have been a customer for many years and just up graded. Great local company. Never a problem with company or their personnel. Would highly recommend.” -Christie Y.
“Service received exceeded my expectations. Techs were very knowledgeable and explained the new key pad.” -Nathalene M.
“Alway great, fast service.” -David H.
“Everyone we worked with arrived on time, they were knowledgeable about their products and consulted with us while installing the equipment.” -Linwood S.
“I’ve received nothing but quality service from Holmes Security for the past 15 years. The members are dedicated, knowledgeable and informative. Prices are competitive and response time is quick! Thanks to Brian Tyndall for your excellent service throughout the years. I highly recommend Holmes for your security needs!” -Kimothy M.
“Drew was very responsive, helpful, and knowledgeable. Thanks for working through all my unique installation issues! Look forward to doing business with y’all moving forward!” -CJ B.
“We are very comfortable with Holmes and really like the fact when we call, someone answers and it’s not automated. We think the costs are reasonable and the support is excellent.” -Jeffrey K.
“What a great company. They helped me from the start to finish. They also spent a lot of time going through the system and wouldn’t leave until I understood it.” -Kevin B.
“After struggling with my previous provider Holmes Security were prompt and efficient. A pleasure to work with!” -Charles B.
“We have used Holmes for the past 6 years . Excellent service.” -Tom F.
“We switched over from another security company and Holmes made the whole experience worth doing. Having a company that is local, monitoring the property is so worth it!” -Janet B.
“We have had Holmes Security for about 17 years and have been extremely pleased with both the product and personnel who work at Holmes. Julie is our rep and is very knowledgeable and always helpful.” -Christie Y.
“Working with Shelia Morgan is a treat. She is informed, articulate, affable and friendly. She is customer friendly and is always interested in finding the best method and/or device that serves her clients. The technicians that installed devices in our home complied with all Covid 19 protocols, and were efficient, helpful and friendly. They were in and out in no time, and everything was done correctly.” -Barbara C.
“The consultant and the technicians were professional, courteous, and capable. My 97-year old mom feels much safer since she & her home are protected with the newest technology from Holmes Security!” -Francis G.
“Julie was awesome to work with! Mark Lewis did a terrific job explaining what they were doing and making sure everything was installed and working properly. Very professional!” -Karen K.
“James and Evan installed my door bell video and they both did a fantastic job. They were very professional and COVID cautious. I would recommend them and Holmes any time.” -Debbie B.
“The service reps were the greatest. They were very kind and courteous in helping me understand how to operate my device. I am so pleased with their knowledge. I feel so much safer knowing I have a security system to alert me when sleeping as well as coming and going to work. Thank you for peace of mind.” -Betty H.
“I would like to compliment your employees, Julie Hathaway, Tripp English and Alex Saleeby for the excellent service they provided me when upgrading my alarm system. Tripp and Alex were very professional and made sure that every zone worked properly. They explained the changes to my system so that I could arm and disarm it with confidence. Julie, who was very personable, provided me with the best way to upgrade my system to meet my needs. She was also very knowledgeable about all of the products. I will continue to do business with Holmes Electric-Fayetteville, NC.” -Mattie S.
“I’ve been a customer with Holmes Security for 11 yrs. I purchased many of their products over the years for my security of my family. Holmes Security staff are very friendly and understanding. If you’re looking for a good security system you want won’t go wrong using this company.” -David K.
“Holmes Security has been so responsive, professional, and cost effective (for me) for 25 years. I am glad they were there to help me this year! Stephen, Julie and all the technicians have been very knowledgeable, helpful and kind in helping me upgrade my Holmes Security System. I highly recommend them!” -Carolee S.
“The best feature is the local monitoring. You installed a great system and I have no complaints.” -Garland E.
“Good service. Friendly staff.” -Bobby R.
“We are very happy with the service so far. Nick (Spataro) did a very thorough job setting up and explaining our alarm and doorbell systems. The apps work great! We’ve already been contacted by the call center due to a power outage. Three days in and the system seems to be working well.” -Ed E.
“Quality service fast. Excellent field team.” -Marian J.
“Mr. Harnsberger and the service installers are always so helpful, polite, on time, and business like. We always feel like we are put first. Thank you for your service and employees.” -Heather P.
“Holmes Security’s staff has helped us on many long term security projects since 2019. They are extremely professional and always deliver as agreed. Their staff is patient and understanding. From the start of a project they work from start to finish.” -Jim C.
“Quality service. Excellent field team.” -Tomeka S.
“Very professional, extremely knowledgeable about their system/products and answered all of my questions.” -Tomeka S.
“Always great customer service. The best employees.” -Melissa Q.
“I have been very happy with my experience with Holmes Security. From Sheila, to the installation team, to the office, it has been a pleasant experience with personable, professional people. They have provided all the options I want, and have answered my questions, and made good suggestions to meet my needs and concerns.” -Constance S.
“I thought I needed a keypad and after Mr. Tripp and the other worker (Alex) checked it, I was shown what I was doing wrong. They could’ve taken advantage of me and replaced it but they didn’t. For that, I thank them and your company for looking out for the customer. ” -Dennis P.
“Our experience with Holmes Security Systems was excellent. The Security Consultant we worked with was Sheila Morgan. From start to finish, she was professional and proficient. Initially, she met with me, and while we walked through the house, I discussed our family’s security concerns. Based on my input and the layout of our home, she designed a system that, not only addressed our needs, but also incorporated additional security measures we had not considered. Before installation, Sheila presented the security plan to my husband which required her accommodating his busy work schedule and availability. On the day of installation, she arrived with two technicians. Together, they walked through the house and discussed the plan. Based on their suggestions, some alterations were made. The installation process took about 8 hours. Once completed the lead technician explained how the system worked. Since then, we have only triggered a false alarm once, which resulted in an immediate phone call from a surveillance rep. From that incident, we learned the system “really” works. Overall, our experience was great and we highly recommend Holmes Security Systems.” -Deborah O.
“Friendly. Professional. The system is user friendly and make our family feel safe. Many option depending on your needs. Very reasonable priced too.” -Autumn H.
“Great service, both on the installation and explanation of how to use the equipment.” -Mark H.
“Great company! Employees in every department have made our family feel safe and secure. Thanks to everyone! We are sold on Holmes Security. We have been with the company for 16+ years and are lifelong clients.” -Larry L.
“Service and responsiveness has always been superb. Components are excellent, field workers are very well trained and do top notch work/installation/service/repair. Alarm monitoring is very solid and trustworthy. I have no worries when I am away; totally confident my system will perform flawlessly. A++ company and personnel.” -William W.
“Holmes has been our security provider for six years. We are using them again in a new home. Great, dependable, reasonable, and professional service. We highly recommend!” -Tom F.
“Extremely professional. Very impressed.” -Deborah V.
“I have been a customer with Holmes Security Systems for over 10 years, and they have met my every expectation time and time again. I have recommended them to over half a dozen people that are now life customers with Holmes Security.” -Dwight S.
“Friendly staff, on time, explain technology very thoroughly.” -Bonnie P.
“Very good service.” -Willie W.
“Great service.” -J. S.
“The service was terrific and the employees who installed our system were very knowledgeable and answered any questions we had regarding our system. The response time to our phone calls was quite good also. It was a very pleasant experience and I would highly recommend Holmes Security.” -Ben S.
“Super quick response time! Great customer service and also the guys who come out to install are great too! Feel secure with my alarm system and still feel that it is the best around after having it for almost 12 years.” -Beth B.
“I have used Holmes Electric for a long time and love their services and never had an issue with my alarm. They are the best of the best.” -James W.
“Receive excellent service.” -Dorothy S.
“It is so refreshing to deal with a company interested in customer service and not just a sales pitch. The technical personnel are very knowledgeable and pleasant.” -Nancy T.
“Supportive, good communication, and helpful.” -Alaa B.
“Yesterday, I requested a service call to troubleshoot my video doorbell and malfunctioning chime. James Gaynos and Nick Spataro came and spent quite a while troubleshooting and fixing my doorbell/chime, ensuring the new software was loaded on my phone, and refreshing my memory on how to access the doorbell video. These gentlemen were true professionals, courteous, and helpful in every way! All of my encounters with your office have been very positive and I don’t hesitate to spread the word. I am so very glad that I chose Holmes Security Systems to protect my home.” -Phil M.
“The guys (James Tilley and Jonathan Doyle) that came out to the installation were very professional.” -Dana H.
“Holmes Security did a fantastic job getting our new home set up to be safe. The process was easy, and the technician who got the house set up was super knowledgeable and friendly.” -Chris B.
“I have always gotten excellent service from Holmes. I’m very happy with my system and service.” -Rebecca L.
“Very professional service from start to finish. The technicians were polite, efficient, and hard working. They were very thorough in explaining the system and in answering any questions I had. I actually gave a referral to a friend while they were completing the installation.” -Bill H.
“Holmes has served me for many years. I feel very safe when I travel out of the state and country. I am always notified when my system is off due to power outage and when the power is back on . I have been notified even when I was out of the country. Thank you for your outstanding service.” -Agostino C.
“You all always answer our questions and help whenever we need it! Thank you Drew! James and Evan were our installers and did an amazing job with everything! Thank you!” -Diane V.
In response to what can we do to be better service to you, our Customer: “You were excellent in every way. Your sales rep (Sheila) and install crew were excellent.” -Sam P.
“Got a security system for my fiance as a birthday gift and she couldn’t be more thrilled with the patience and services provided by Holmes during the installation process. James was very thorough walking her through how to use the app and different features available to her- even taking the extra time to show her how to use it on her apple watch as well. All this was done with a moving company storming in an out with furniture the entire time. They had everything put together within 45 minutes and cleaned up after themselves. Couldn’t have asked for a better experience as a first time buyer. 10/10 would recommend.” -Michael D.
“Friendly, patient, and professional. No fault of Holmes, I compromised my security codes. I called Julie and she immediately informed me to call Central. I called Central and was called back by Kevin. Kevin was very patient with me in resetting everything. He answered all my questions..I felt like a heel because of what I had done but Kevin was very reassuring, kind and understanding. Can’t think of a better security company to totally secure my home. Thank you!” -Cecelia K.
“They were all great! My sales rep (Sheila) was amazing!” -Kelly B.
“I would like to thank the Fayetteville office of Holmes Electric for their quick response and support they recently provided to my family. After discovering the need for repairs, I called customer service and they worked us into the schedule and within 2 hours we had Alex Matthews on site working on the problem. He was excellent. He did a two person job and I’m sure it was much more involved than he anticipated. He was very professional and knowledgeable and he resolved the problem so we now know the home is secure. I want to also commend Amanda with customer service who worked us into the schedule. It meant so much to me to have the Holmes Electric team support. Thank you so much to you and your team!” -Jocelyn V.