127 Hay Street
Fayetteville, NC 28301
“On time professional installation. Courteous sales staff, Julie was a pleasure to work with and understood our needs. Highly recommend!” –Stephen White
“Sheila could not be more helpful and direct as to what we needed for installation as she was with our previous purchases in the past. Josh and Joseph came to our house installed 4 outdoor and 1 indoor camera alone with 2 smoke detectors and 1 heat detector. Perfect installation within 4 hours. All very professional and friendly.” -Frann Rich & Norm S.
“We have used Holmes Security Systems for more than 3 decades both for our home and also our office. They are very professional, prompt and very reliable.” –Wes & Lucy J.
“First, I would like to thank Holmes Security for being so professional throughout the whole process of knowledgeable of what I would need and installing my system. Drew was a great representative very respectful, knowledgeable and punctual. I’m sorry I forgot the technicians that install the system but they as well was awesome! They were on time, clean work and made sure through each step explaining what was being done and at the end went over everything again to make sure I was good and understood it. I would also like to say they have some of the best technology within their equipment. Drew didn’t make me feel like he was just trying to sell me everything or anything just to make money and I really appreciate that. So far everyone that came to my house either want a security system through Holmes or get rid of their current system and get Holmes.” –Antonio & Natia G.
“From our first meeting with Julie, our sales representative, to Dean and Johnathan, the final installers, we had nothing but wonderful service. The folks at Holmes answered a zillion questions we had, helped us plan a security system that we could afford and live with into the future, and then did an amazingly professional job with installation and completion for all contracted services. Homegrown and Fayetteville friendly, Holmes is the best!” –Nona F.
“I am very pleased with the service your team provided!!!!” -Bryn B.
“WONDERFUL PEOPLE PLEASING COMPANY!!!!” -Patsy W.
“The representative was very helpful to what I needed and the gentleman that did the installation was awesome also. I would definitely refer them to family and friends.” –Lisa A.
“I thought the tech was very knowledgeable and informative” -Shirley D.
“Holmes came highly recommended. I recently had a baby and wanted peace of mind! Sheila came over and knew exactly what our family needed. She even compared my quote from CPI!! Sheila walked me through the process and then scheduled the install with Josh. Josh and his teammate were professional and efficient! I work for a local family business and I really wanted to have our security set up through a local family business. Holmes delivered for sure!!!” -Lauren M.
“Service is outstanding.” -Stephanie F.
“I had Holmes Security at my last hours for years, also had it at my business and have never had any issues to complain about the system or anything that would be customer related. I’ve been completely satisfied with everything that Holmes Security has done so far.” -Duane H.
“Professional and friendly service. Very satisfied with recent installation.” -Sondra S.
“I was extremely impressed with the entire process. The company representative was very thorough and professional. The technicians were very nice and took the time to make sure that I was comfortable with the system before they left. Everyone observed all of the safety protocols. Overall, it was a pleasure to work with your team.” -Avril S.
“Outstanding technical support. Very friendly and professional. Highly recommend!” -George B.
“Everything about the experience was professional. Accurate quote and on time installation. Everything worked as described.” -Rob H.
“Every appointment the Holmes Team arrived on time, with everything they needed to complete the job. They were professional with their interactions with us, tolerant of our pets, and talked with us to inform us of the progress. This is our second home that we have used Holmes to provide the security system for and I would have them for any other future homes and highly recommend them to anyone else.” -Linwood S.
“Holmes Security is the very best in my city. I will highly recommend this company to everyone. Staff are friendly and helpful in every aspect.” -Betty A.
“Paula and I were very impressed with the alarm services provided by Holmes Security. The person we have been working with through Holmes, Drew, has been great to work with, and the installation technicians were very professional and knowledgeable as well. The apps that we can use to view our security cameras and door-bell have been reliable and very user-friendly.” -Tom W.
“We had a great experience with our sales rep Julie. She was knowledgeable and got us set up promptly. The techs were on time and efficient.” -Tracey S.
“Have been a customer for many years and just up graded. Great local company. Never a problem with company or their personnel. Would highly recommend.” -Christie Y.
“Service received exceeded my expectations. Techs were very knowledgeable and explained the new key pad.” -Nathalene M.
“Alway great, fast service.” -David H.
“Everyone we worked with arrived on time, they were knowledgeable about their products and consulted with us while installing the equipment.” -Linwood S.
“I’ve received nothing but quality service from Holmes Security for the past 15 years. The members are dedicated, knowledgeable and informative. Prices are competitive and response time is quick! Thanks to Brian Tyndall for your excellent service throughout the years. I highly recommend Holmes for your security needs!” -Kimothy M.
“Drew was very responsive, helpful, and knowledgeable. Thanks for working through all my unique installation issues! Look forward to doing business with y’all moving forward!” -CJ B.
“We are very comfortable with Holmes and really like the fact when we call, someone answers and it’s not automated. We think the costs are reasonable and the support is excellent.” -Jeffrey K.
“What a great company. They helped me from the start to finish. They also spent a lot of time going through the system and wouldn’t leave until I understood it.” -Kevin B.
“After struggling with my previous provider Holmes Security were prompt and efficient. A pleasure to work with!” -Charles B.
“We have used Holmes for the past 6 years . Excellent service.” -Tom F.
“We switched over from another security company and Holmes made the whole experience worth doing. Having a company that is local, monitoring the property is so worth it!” -Janet B.
“We have had Holmes Security for about 17 years and have been extremely pleased with both the product and personnel who work at Holmes. Julie is our rep and is very knowledgeable and always helpful.” -Christie Y.
“Working with Shelia Morgan is a treat. She is informed, articulate, affable and friendly. She is customer friendly and is always interested in finding the best method and/or device that serves her clients. The technicians that installed devices in our home complied with all Covid 19 protocols, and were efficient, helpful and friendly. They were in and out in no time, and everything was done correctly.” -Barbara C.
“The consultant and the technicians were professional, courteous, and capable. My 97-year old mom feels much safer since she & her home are protected with the newest technology from Holmes Security!” -Francis G.
“Julie was awesome to work with! Mark Lewis did a terrific job explaining what they were doing and making sure everything was installed and working properly. Very professional!” -Karen K.
“James and Evan installed my door bell video and they both did a fantastic job. They were very professional and COVID cautious. I would recommend them and Holmes any time.” -Debbie B.
“The service reps were the greatest. They were very kind and courteous in helping me understand how to operate my device. I am so pleased with their knowledge. I feel so much safer knowing I have a security system to alert me when sleeping as well as coming and going to work. Thank you for peace of mind.” -Betty H.
“I would like to compliment your employees , Julie Hathaway, Tripp English and Alex Saleeby for the excellent service they provided me when upgrading my alarm system. Tripp and Alex were very professional and made sure that every zone worked properly. They explained the changes to my system so that I could arm and disarm it with confidence. Julie, who was very personable, provided me with the best way to upgrade my system to meet my needs. She was also very knowledgeable about all of the products. I will continue to do business with Holmes Electric-Fayetteville, NC.” -Mattie S.
“I’ve been a customer with Holmes Security for 11 yrs. I purchased many of their products over the years for my security of my family. Holmes Security staff are very friendly and understanding. If you’re looking for a good security system you want won’t go wrong using this company.” -David K.
“Holmes Security has been so responsive, professional, and cost effective (for me) for 25 years. I am glad they were there to help me this year! Stephen, Julie and all the technicians have been very knowledgeable, helpful and kind in helping me upgrade my Holmes Security System. I highly recommend them!” -Carolee S.
“The best feature is the local monitoring. You installed a great system and I have no complaints.” -Garland E.
“Good service. Friendly staff.” -Bobby R.
“We are very happy with the service so far. Nick (Spataro) did a very thorough job setting up and explaining our alarm and doorbell systems. The apps work great! We’ve already been contacted by the call center due to a power outage. Three days in and the system seems to be working well.” -Ed E.
“Quality service fast. Excellent field team.” -Marian J.
“Mr. Harnsberger and the service installers are always so helpful, polite, on time, and business like. We always feel like we are put first. Thank you for your service and employees.” -Heather P.
“Holmes Security’s staff has helped us on many long term security projects since 2019. They are extremely professional and always deliver as agreed. Their staff is patient and understanding. From the start of a project they work from start to finish.” -Jim C.
“Quality service. Excellent field team.” -Tomeka S.
“Very professional, extremely knowledgeable about their system/products and answered all of my questions.” -Tomeka S.
“Always great customer service. The best employees.” -Melissa Q.
“I have been very happy with my experience with Holmes Security. From Sheila, to the installation team, to the office, it has been a pleasant experience with personable, professional people. They have provided all the options I want, and have answered my questions, and made good suggestions to meet my needs and concerns.” -Constance S.
“I thought I needed a keypad and after Mr. Tripp and the other worker (Alex) checked it, I was shown what I was doing wrong. They could’ve taken advantage of me and replaced it but they didn’t. For that, I thank them and your company for looking out for the customer. ” -Dennis P.
“Our experience with Holmes Security Systems was excellent. The Security Consultant we worked with was Sheila Morgan. From start to finish, she was professional and proficient. Initially, she met with me, and while we walked through the house, I discussed our family’s security concerns. Based on my input and the layout of our home, she designed a system that, not only addressed our needs, but also incorporated additional security measures we had not considered. Before installation, Sheila presented the security plan to my husband which required her accommodating his busy work schedule and availability. On the day of installation, she arrived with two technicians. Together, they walked through the house and discussed the plan. Based on their suggestions, some alterations were made. The installation process took about 8 hours. Once completed the lead technician explained how the system worked. Since then, we have only triggered a false alarm once, which resulted in an immediate phone call from a surveillance rep. From that incident, we learned the system “really” works. Overall, our experience was great and we highly recommend Holmes Security Systems.” -Deborah O.
“Friendly. Professional. The system is user friendly and make our family feel safe. Many option depending on your needs. Very reasonable priced too.” -Autumn H.
“Great service, both on the installation and explanation of how to use the equipment.” -Mark H.
“Great company! Employees in every department have made our family feel safe and secure. Thanks to everyone! We are sold on Holmes Security. We have been with the company for 16+ years and are lifelong clients.” -Larry L.
“Service and responsiveness has always been superb. Components are excellent, field workers are very well trained and do top notch work/installation/service/repair. Alarm monitoring is very solid and trustworthy. I have no worries when I am away; totally confident my system will perform flawlessly. A++ company and personnel.” -William W.
“Holmes has been our security provider for six years. We are using them again in a new home. Great, dependable, reasonable, and professional service. We highly recommend!” -Tom F.
“Extremely professional. Very impressed.” -Deborah V.
“I have been a customer with Holmes Security Systems for over 10 years, and they have met my every expectation time and time again. I have recommended them to over half a dozen people that are now life customers with Holmes Security.” -Dwight S.
“Friendly staff, on time, explain technology very thoroughly.” -Bonnie P.
“Very good service.” -Willie W.
“Great service.” -J. S.
“The service was terrific and the employees who installed our system were very knowledgeable and answered any questions we had regarding our system. The response time to our phone calls was quite good also. It was a very pleasant experience and I would highly recommend Holmes Security.” -Ben S.
“Super quick response time! Great customer service and also the guys who come out to install are great too! Feel secure with my alarm system and still feel that it is the best around after having it for almost 12 years.” -Beth B.
“I have used Holmes Electric for a long time and love their services and never had an issue with my alarm. They are the best of the best.” -James W.
“Receive excellent service.” -Dorothy S.
“It is so refreshing to deal with a company interested in customer service and not just a sales pitch. The technical personnel are very knowledgeable and pleasant.” -Nancy T.
“Supportive, good communication, and helpful.” -Alaa B.
“Yesterday, I requested a service call to trouble shoot my video door bell and malfunctioning chime. James Gaynos and Nick Spataro came and spent quite a while trouble shooting and fixing my door bell/chime, ensuring the new software was loaded on my phone and refreshing my memory on how to access the door bell video. These gentlemen were true professionals, courteous, and helpful in every way! All of my encounters with your office have been very positive and I don’t hesitate to spread the word. I am so very glad that I chose Holmes Security Systems to protect my home.” -Phil M.
“The guys (James Tilley and Jonathan Doyle) that came out to the installation were very professional.” -Dana H.
“Holmes Security did a fantastic job getting our new home set up to be safe. The process was easy, and the technician who got the house set up was super knowledgeable and friendly.” -Chris B.
“I have always gotten excellent service from Holmes. I’m very happy with my system and service.” -Rebecca L.
“Very professional service from start to finish. The technicians were polite, efficient, and hard working. They were very thorough in explaining the system and in answering any questions I had. I actually gave a referral to a friend while they were completing the installation.” -Bill H.
“Holmes has served me for many years. I feel very safe when I travel out of the state and country. I am always notified when my system is off due to power outage and when the power is back on . I have been notified even when I was out of the country. Thank you for your outstanding service.” -Agostino C.
“You all always answer our questions and help whenever we need it! Thank you Drew! James and Evan were our installers and did an amazing job with everything! Thank you!” -Diane V.
In response to what can we do to be better service to you, our Customer: “You were excellent in every way. Your sales rep (Sheila) and install crew were excellent.” -Sam P.
“Got a security system for my fiance as a birthday gift and she couldn’t be more thrilled with the patience and services provided by Holmes during the installation process. James was very thorough walking her through how to use the app and different features available to her- even taking the extra time to show her how to use it on her apple watch as well. All this was done with a moving company storming in an out with furniture the entire time. They had everything put together within 45 minutes and cleaned up after themselves. Couldn’t have asked for a better experience as a first time buyer. 10/10 would recommend.” -Michael D.
“Friendly, patient, and professional. No fault of Holmes, I compromised my security codes. I called Julie and she immediately informed me to call Central. I called Central and was called back by Kevin. Kevin was very patient with me in resetting everything. He answered all my questions..I felt like a heel because of what I had done but Kevin was very reassuring, kind and understanding. Can’t think of a better security company to totally secure my home. Thank you!” -Cecelia K.
“They were all great! My sales rep (Sheila) was amazing!” -Kelly B.
“I would like to thank the Fayetteville office of Holmes Electric for their quick response and support they recently provided to my family. After discovering the need for repairs, I called customer service and they worked us into the schedule and within 2 hours we had Alex Matthews on site working on the problem. He was excellent. He did a two person job and I’m sure it was much more involved than he anticipated. He was very professional and knowledgeable and he resolved the problem so we now know the home is secure. I want to also commend Amanda with customer service who worked us into the schedule. It meant so much to me to have the Holmes Electric team support. Thank you so much to you and your team!” -Jocelyn V.
“Ms. Julie was excellent. Very professional and added the human touch. She noticed my sign for my yard was old looking so she immediately said she would make sure that I got new signs. This was before she even came in the house.” -Reva J.
“Sheila is terrific-explained all options patiently and extremely professional! ” -Vivien M.
In answer to do you feel that your security system meets your needs and expectations: “Yes! Lee is great!” -Michelle T. & Kaitlyn M.
“The installer was very professional!” -Lee B.
“Every time James O. and William work with us they go above and beyond and do that with a smile.” -Shawn G.
“Mr. Lee Short and the installer were excellent.” -Alisha S.
“Just wanted to drop a note and thank you for the prompt action this morning. Corbin was very professional and a very pleasant young man-a great face for Holmes Security even with the face mask!” -Jim K.
“Everyone was polite, on time, courteous, and provided great explanation.” -Margaret K.
In answer to what do you like best about our company: “Dependability. You always call quickly and are always courteous!” -Phyllis K.
“Service was great! Big thank ya to Julie (Hathaway)!” -Toneshia R.
“Thanks all for great monitoring!” -Keith K.
“You all are models of best practice.” -City Center Gallery & Books
“You are awesome!” -Juan & Tasha L.
“I am very pleased.” -Tomalita B.
“Julie (Hathaway) was wonderful to work with. We are very pleased!” -David & Linda S.
“This is our first home security system – very pleased with the experience!” -Charlie & Molly B.
“We appreciate the sales and installation people for their professionalism and patience with demonstrating the system.” -Jim J.
“I love the customer service! Nothing could be better. Lee (Short) and the installers were so good! Great customer service, professional, no hard sell…I could go on!!” -Chuck & Joye K.
“Great service! Thank you.” -Elizabeth M.
“Sheila was very knowledgeable and trustworthy!” -Katie & Will O.
“I have been a customer of Holmes Electric Security since 2002. Last week I contacted the company for assistance. They responded quickly and sent someone out early the next day. I want to commend Drew (Stevens). and James (Ruffin Gaynos) for their professionalism and courteous manners. Holmes Electric is fortunate to have these fine gentleman as employees!” -Connie B.
“I wanted to let you know that James (Tilley) and Kelvin (Diaz-Silva) did a great job putting in my new security system. They worked hard all day! They were efficient and professional. Also, they had the “patience of Job” as they explained how the keypad and system worked. I wanted you and your company to know what an amazing job they did. You are very fortunate to have them on your team.” -Von J.
“Sheila Morgan is wonderful; Installation team is great & professional.” -Kathy & Tim H.
“The sales and installation was great!” -Patricia E.
“You provide excellent service.” -Kathryn C.
“Office staff – very professional on phone and very helpful.” -Camille G.
“Sheila (Morgan) – You are terrific and Holmes is lucky to have you! Please share that with your boss!:). Thank you so much! We love it already and plan on being here a long time to come. Please stop by anytime! Merry Christmas!” -Stephanie S.
“Julie Hathaway did a great job. Very pleased with all!” -Philip & Deborah T.
“(We’re) very pleased with the overall experience. You did a great job!” -James K.
“5 stars for Holmes Security. A few weeks ago I had a Holmes Security System installed at my place of business. Julie (Hathaway), James (Ochese), and William (English) did such a great job that I wanted one for my home too. Julie set up an appointment right away and Tripp (English) and Johnathan (Doyle) took no time to set up the security system. They took the time to explain how to use Total Connect on my phone. I like the fact that they are local, and now I feel safe and secure in my home and business.” -Dinah G.
“Everyone did an excellent job!” -Nancy P.
“Your service makes us feel safe. Thank you!” -Royce P.
“My husband and I would like to express our thankfulness at how swiftly and efficiently Alex (Matthews) and his partner (Alex Saleeby) took care of our security needs in our house. We appreciate that you take care of your customers so well. Have a blessed Thanksgiving.” -Gary & Brenda F.
“Brian (Tyndall) did a superb job!” -Nathaniel Y.
“Everything has always been great.” -Paul & Elyse D.
“Drew (Stevens) was wonderful.” -George I.
“This is a great company!” -City Hall Properties
“Julie (Hathaway) is very knowledgeable and made it clear she is always happy to answer any questions. Very impressed with the customer service!” -Eleanor & Caleb B.
“Sheila Morgan was very pleasant to work with. She explained the installation and monitoring system so well that my 93 1/2 year old mom could understand it!” – Kathy W.
“Sheila Morgan was great to work with, and the installation team was great.” -Lloyd Z.
“Julie (Hathaway) was delightful – she became a friend.” -Mary H
“The upgrades with wireless and Total Connect are awesome! Great peace of mind, especially when I travel. Julie (Hathaway) is always my first call for security needs, and James (Tilley) and Ryan (Davis) did an excellent job. James is top notch.” -Leigh S.
“I just want you to know how much I appreciate Holmes Security, and most especially, Mark (Lewis). He is a treasure – so knowledgeable and so pleasant. I can’t say enough good things about him. Thank you for your continuing support of my home security up here in Chapel Hill! -Anne S.
“Thanks to Mark Lewis for his extraordinary service!” -Debi C
“James (Ruffin Gainous) and Nick (Spataro) are total professionals and did an outstanding job installing our system and educating us on its use.” -Phil M.
“Outstanding to work with!” -Albert F.
“Everything is very good! [We like] the functionality of the system and great customer service. Overall a very positive experience.” -Robin & Mike M.
“A special thank you to the two gentlemen who came when we needed them (Mike Anderson and Nick Spataro). They were considerate and extremely helpful.” -Kathy & Ernie F.
“Great customer service.” -Burnis W.
“Your company representatives and technicians are all professionals.” -Lynn P.
“Very good service!” -Jean & Bruce W.
“5 stars for Holmes [Security]. A few weeks ago I had a Holmes Security system installed at my place of business. Julie (Hathaway), James (Ochese), and William (English) did such a great job that I wanted one for my home too. Julie set up an appointment right away, and Tripp (English) and John (Doyle) took no time to set up the security system. They took the time to explain how to use Total Connect on my phone. I like the fact that they are local and now I feel safe and secure in my home and business.” -Dinah G
“Your team – Sheila Morgan and Ruffin Gainous – went above and beyond in making sure I was satisfied. Most importantly [we like] that you are a local company and react quickly to our needs.” -Patricia & George L.
“Josh (Dyson), our installer, was amazing. He treated our house like his own.” -Debbie C.
“Holmes has the whole package!” -Rodney C.
“Wanted to say ‘Thank You’ for helping our daughter when our service was hit by lightning. Your service on the phone with our daughter was great! When he (Scott Bozeman) came out to work on our system – that service was great too. He did his work and he completed it well. Thanks again for great human service.” -Catherine D.
“Sheila Morgan was excellent. Knew the product and customer’s concerns. Installation team was very professional. Excellent job and good rapport with customer.” -Gifford S.
“LOVE everyone connected with our job! Recommend highly!” – Anne S
“I am very impressed with the kindness and thoughtfulness of Duncan (Hubbard) and Mark (Lewis). Both of these gentlemen went above and beyond in terms of their knowledge and service. I am so thankful for them.” -Janice M.
“We’ve been very pleased with Holmes so far. Brian (Tyndall) has been wonderful and has taken care of us. We can now leave our home for work, errands, etc. and know that our home is secure.” -Dave & Brynne H.
“Thanks for such wonderful service! I am so happy with the service and I feel like I am in great, capable hands!” -Amanda H.
“Hi Sheila! You and your crew were wonderful! Thanks for all of your helpful hints and expediting the alarm service efficiently. Had to get back to work within an hour and you made it happen. I really appreciated that. You are at the top of my list for referrals. Thanks!” -Wil & Annie
“Words simply can’t express my thanks to you (Mark Lewis) for all the kindness shown to me. Thank you for making my home safer! I know that you and your team went above and beyond when working on my system!” -Janice McFadyen
“Julie treats us as family.” -Lori & Michael Bineham
“Julie Hathaway – best sales rep in Fayetteville.” -Ann & Melvin Ashe
“Totally satisfied!” -John Foley
“Love working with you guys. We recommend you all the time.” -Eugene & Erin Blake
To Julie Hathaway: “I’ve been wanting to thank you ever since you came to our house to show my husband and me the correct way to operate the key fob for our Holmes Security System. You’ve made a difference! The fob works every time, and we can leave our house confidentally knowing our alarm is on. We are grateful! Thank you!” -Fred & Gerry Wornick
“Ron Jackson is a credit to your company.” -Olivolo Property Management
“After dealing with (a competitor – nightmare), you guys are a breath of fresh air! -Show & Pro Paint and Body
“We are forever customers of Holmes!” -James and Robyn Nolette
“Don’t know how you could do better. Ya’ll do a great job!” -Anna Lange
“Top notch company from beginning to end! Definitely will be making referrals to Holmes Security!” -Robert & Rebecca Nolley
“So impressed – would recommend to anyone needing service. Sheila was/is always available to help.” -Danielle Johnson
“Never felt pressured by the sales rep. Feeling very confident that I selected the right provider for security of my home and family.” -Mahalia Gaines
“Brian, Tommy and Daniel were all outstanding!” -Josh Shotwell
“As a delivery driver I have seen your signs at various locations. Did some research and liked what I saw. We like that Holmes is a local company and the monitoring center is local also.” -Kristine & Chris Williamson
“Sheila was remarkable!…she was excellent to work with, helpful, courteous…She’s called me back since the installation to answer questions, even after hours!” -Teresa Allen
“Wonderful company. We love Julie. Also the two remote security staff (installers) that came and set our iPhones were exceptional in their professionalism, appearance, and courtesy. Kudo’s to Holmes!” -Ira & Gabrielle Shelley
“I would like to extend a special thank you to my sales rep, Julie H., and the installer, Dean! Both were so helpful and very cooperative with my special circumstances! Thank you!” -Nancy Donahue
“Thanks so much to your technician (Scott Bozeman) for the quick repair to my security system. I remembered him from years ago when other work was done to the system. He’s always so nice and professional. Also, thanks to the lady in the monitoring station for staying on the phone with me until police arrived. It was the middle of the night and I was scared to death!” -Sharon Ferrell
“Sheila was fantastic!” -Stephanie & Casey Sumner
“What a great company! Thanks to Mark Lewis who is always there for me!” -Rosemary Prado
“Using Holmes gives us peace of mind and is always easy. There is no hassle, ever!” -Wendy & Jeff Arato
“Julie (Hathaway) really knows all there is to know about security systems.” -David and Mickey Averette
“The installers were great. You have to be proud of them. Just so kind!!” -Thomas Furmage
“This letter is to comment on the sale and installation service we received from Holmes Security, Thursday February 18th. We closed on our home that day. Our friends … recommended your company. We called and made an appointment with Sheila (Morgan). To our surprise, we called her the morning of the 17th and she met with us that afternoon. She gave us an estimate and assured us that we would have the security system installed the next day… We were very impressed with her professionalism and concern… She has called us in Memphis to enquire about our satisfaction with the installation. She is the model of a competent professional and an asset to the reputation of your company. The installer was Matt (Harrell). We want to say his professionalism was also excellent.” -Dr. Bill E. Lawson and Dr. Renee Sanders-Lawson
“Brian Tyndall is an outstanding Sales Consultant. He really sold me on your system versus others I was contemplating!” -Ethel Toohey
“I was a customer of ADT at my home and businesses. Had terrible sales rep experience, contract experience. Fortunately called Holmes. John Garrity and everyone have been great. Better pricing too. Feel like we are now dealing with good honest people.” -Henry Herring
“Julie Hathaway and the installation team provided outstanding service.” -Sharon & Carmella Lynch
“I really like the gentleman (Nathan) who serviced my system. Always professional and courteous!” -Vickie Bowles
“I would like to thank Jeff Harnsberger for being my sales rep. He has a wonderful personality and, to me, he should be the number one representative. He has personality plus, and time and patience. He informed me of everything I was not completely sure of. Before he left my house, I could not think of anything that he did not go over with me. Jeff, you are tops!” -Marion Geddie
“I thoroughly research security companies, I really wasn’t feeling it from the national brands and a man who does home inventories recommended these guys and another place if I want a place that actually knows Fayetteville. Not only is Holmes a location you can go to when the other guys you can’t visit, they are old school, and the people they have are way better on the phone. Gotta give good phone!” -Chris W. (via Yelp)
“Julie is amazing! She really cares about her customers. You are not just a number, she remembers exactly who you are!” -Andi Broom
“I was sold immediately after meeting Sheila Morgan & listening to her explanation of the system (and I had also been considering another company). She was friendly, courteous, very professional. The installers that came I found to be the same way. They did their job quickly & professionally, explained the system to me and were patient with my questions. I am very satisfied and feel better just knowing I have a security system monitoring my property. If I ever feel the need to call about service, etc., I won’t hesitate & will feel comfortable doing so!! Thank you! -Sally Green
“I am completely satisfied with Holmes. Julie (Hathaway) and Michael Bolton have gone out of their way to ensure I am always happy.” -Mike Tracy
“Our sales rep, Julie (Hathaway), has assisted us at two homes in Fayetteville. She is awesome! Her professionalism and courtesy are very impressive. The installation team was fantastic as well. Thanks!” –Jim Phillips
” I have had a lot of sales reps explain their products to me – Sheila Morgan was one of the best.” -John Keith
“Julie Hathaway is always kind and courteous each time. She makes a customer feel like they are #1 and looks out for the best interest of her customers. Please thank her.” -Julie Mauldin
“William and Nick were very courteous and professional – an asset to your company!” -Ellon Barfield
“Julie (Hathaway) is wonderful! We are so happy and will always be Holmes customers.” -Joe & Johanna Royo
“Your team of personnel are extremely professional and very knowledgeable. The sales rep and your technicians are the best!” -Cynthia Ratliffe
“Sheila Morgan was extremely helpful and knowledgeable. The guys installing were very professional and well explained everything. You provide a wonderful service!” -Elizabeth Knight
In response to the question,’What do you like best about our company?’: “Our installer, William, said he wouldn’t leave until we felt comfortable with the system.” -Dr. Joe & Anne Burks
“The professionalism of our sales person and installer made us feel we had chosen the right security company.” -June & Edward Testa
“James and Kyle were wonderful to work with. So nice and polite.” -Jamie Giovinco
“Thanks to you and all of your staff for your abundant assistance with SkyView. We felt like we were your only client when you, George and several technicians were on site during the fire marshall’s walk through the other day. It is obvious why Holmes has been in business for so long: Great customer service! We are deeply grateful for your excellent work and attention to every detail.” -Jan Johnson & Pat Wright, Moonlight Communications
“John (Garrity) was so professional and courteous. He is an asset to your organization.” –Debra King
“I just wanted to say ‘thank you‘, for arranging to have members of the Holmes Electric Team, on-site for our annual fire/evacuation drill. Tommy is always very thorough and tested all aspects of our system for us. Nice to know that the system is working correctly (there was no doubt) and we are certainly prepared; in the event that an actual emergency occurred over here. Thanks again for your organization’s top-notch quality services and the attention to detail; as well as the fine staff which you employ! We’re in good-hands, no doubt!!’
-Donald Pike, Fayetteville Area System of Transit, Safety & Training Coordinator
“I just wanted to touch base with you since we “tweaked”our alarm system. You and I met a few times (I live in Raeford) and we were having a hard time setting up a time when I could have our alarm switched to long range back up radio service. I was also interested in the Totalconnect app and how it functioned. Well, I have had long range back up radio service and have been using Totalconnect for several months now. I just wanted you to know that I am sooooo pleased with my system. I actually went to visit my mother in Charlotte when it was first up and running and I forgot to set the alarm…I set it from my phone!!! I have the app functional on my iTouch, my Android and my laptop. I LOVE it!!! This security is worth the extra money. When I was first considering Totalconnect, I had questions and concerns. I also wanted to know if there were others around or in my area who have “tested” the technology and could give me feedback…there were very few. Well, I am happy to be one of those people on that list now. And when the Android OS upgraded to Froyo 2.2, the Totalconnect app was not initially in the Marketplace. I kept watching for it and about a little over a week after the upgrade, the app was once again available. Thank you for a wonderful product and great service. I can remotely access my system and can monitor entrance and exit activities both from my computer and from my mobile phone. I love, love, love it.” -Regina M. Joe
“Cheers to Holmes Security Systems for the top-notch service and installation of our monitoring system. Jeff harnsberger answered all of our questions, and Willy installed and explained in detail about the system and didn’t leave until we were comfortable.” -Cindy Pietrzyk (from The Fayetteville Observer, Cheers and Jeers)
“We would like to commend your technician Bob, and your dispatcher Janice Washington for helping us through a difficult situation. This is our second home and it’s difficult when you have a problem and there are 700 miles between our Rochester, NY home. We appreciate doing business with your company. -Doug and Sandy Lindsay
“Cheers to the wonderful staff at Holmes Electric Security Co. From my initial contact with this company until the process was completed, I was amazed with the service I received.
Julie, the sales representative, was so helpful. The installation was done by Kris, Tommy and Josh. Before they left, they went above and beyond to make sure I felt comfortable with the new system. We can be proud to have this company as a part of this community. Thanks for a job well done.” –Janice Lee (from The Fayetteville Observer, Cheers and Jeers)
“Holmes installed and monitors our home security system. The gentlemen who came out to activate the system were very professional and patient. They really took their time explaining the system and showing me how to operate it. I have accidentally set off the alarm a couple of times and they are always prompt to call and check the situation. For only about $200 a year, their services are a great deal, and peace of mind they provide is well worth it!” – Nicole D.
“Thank you for the great service installing our alarm. We are feeling a lot better when we leave the house.” – Francis & Delia Storrs
“Mark is wonderful and knows what he is doing. I have total confidence in him and his work.” –J. Pearce
“The service tech (Nathan) was great! Very informative!” –Elaina Hedaria
‘Thanks for everything. It’s good to do business with someone we can trust!’ – Kathy & Mike Thaman
“This company is awesome! I chose them after checking them out with the Better Business Bureau and finding that they have 0 complaints in the past 36 months (all that BBB tracks). The salesperson who visited my home, as well as the two technicians were so polite, helpful, and friendly! Holmes Electric Security Systems renewed my faith in home alarms and the people who sell and service them.
I bought a newly constructed home in 2005 which had a home alarm installed by another local company. That company refused to give me the keys or instructions to my alarm system unless I paid them or bought a 3 year contract for monitoring, which I refused. My home was recently burglarized and I considered using the suspect company anyway even though I was wary. As soon as I got them on the phone and they could not answer simple questions about the monitoring service, I knew I had to find someone else.
That is when I started researching what to look for in a security system, and Holmes has it all! They are UL certified and have their own monitoring station (rather than contracting it several states away). They did not require me to sign an extended contract and offered monthly, quarterly, or yearly billing. And to top it off, Holmes’ monthly monitoring fee is cheaper than the suspect companies’ quote!
“Thank you Holmes Electric for giving me back my peace of mind!” – Rhonda
“Exemplary customer service by all involved… local company with locally-based service.” – Dan Hart
“Cheers and a sincere thank-you to Stephen Wheeler and his efficient staff at Holmes Security Systems. We had a recent dilemma involving the security system in our daughter’s newly purchased town home. Mr. Wheeler went out of his way to make sure the existing alarm system could be converted and monitored by his staff. My family greatly appreciates the prompt, outstanding service we received.” – David Darden, Jr.
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