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Customer Service

For Customer Service, please contact customer service (click here) or call (910) 483-1196.

For your convenience, we accept the following credit cards:  Visa, MasterCard, and Discover.

 

Return Policy

For initial product installation and/or monitoring service, the purchaser may cancel the transaction at any time prior to midnight of the third business day after the date of the transaction.

The term of all service agreements shall be for a period of one year and shall automatically renew month to month thereafter.  To cancel service, either party must give written notice to the other by USPS Certified Mail (Return Receipt Requested) or in person, of their intention not to renew service at least 30 days prior to the end of the contract term date.  No refunds will be issued in the initial term.

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FREE HOME SECURITY ASSESSMENT

We’ll check your home and recommend the best-customized security system for you. Complete the form below and we will be in touch shortly to schedule your Free Home Security Assessment.

    If you wish to make changes to your existing Holmes security account, please click here to access our secure customer service forms.

    HomeBusiness

    Fayetteville Office
    407 Ray Avenue
    Fayetteville, NC 28301

    Phone: 910-483-1196

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    Mailing Address
    PO Box 2977
    Fayetteville, NC 28302-2977

    Wilmington Office
    109 Hinton Ave., Suite 12
    Wilmington, NC 28403

    Phone: 910-793-4181

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