“This letter is to comment on the sale and installation service we received from Holmes Security, Thursday February 18th. We closed on our home that day. Our friends … recommended your company. We called and made an appointment with Sheila (Morgan). To our surprise, we called her the morning of the 17th and she met with us that afternoon. She gave us an estimate and assured us that we would have the security system installed the next day… We were very impressed with her professionalism and concern… She has called us in Memphis to enquire about our satisfaction with the installation. She is the model of a competent professional and an asset to the reputation of your company. The installer was Matt (Harrell). We want to say his professionalism was also excellent.”
-Dr. Bill E. Lawson and Dr. Renee Sanders-Lawson
“Brian Tyndall is an outstanding Sales Consultant. He really sold me on your system versus others I was contemplating!”
“I was a customer of ADT at my home and businesses. Had terrible sales rep experience, contract experience. Fortunately called Holmes. John Garrity and everyone have been great. Better pricing too. Feel like we are now dealing with good honest people.”
“Julie Hathaway and the installation team provided outstanding service.”
-Sharon & Carmella Lynch
“I really like the gentleman (Nathan) who serviced my system. Always professional and courteous!”
“I would like to thank Jeff Harnsberger for being my sales rep. He has a wonderful personality and, to me, he should be the number one representative. He has personality plus, and time and patience. He informed me of everything I was not completely sure of. Before he left my house, I could not think of anything that he did not go over with me. Jeff, you are tops!”
“I thoroughly research security companies, I really wasn’t feeling it from the national brands and a man who does home inventories recommended these guys and another place if I want a place that actually knows Fayetteville. Not only is Holmes a location you can go when when the other guys you can’t visit, they are old school, and the people they have are way better on the phone. Gotta give good phone!”
-Chris W. (via Yelp)
“Julie is amazing! She really cares about her customers. You are not just a number, she remembers exactly who you are!”
“I was sold immediately after meeting Sheila Morgan & listening to her explanation of the system (and I had also been considering another company). She was friendly, courteous, very professional. The installers that came I found to be the same way. They did their job quickly & professionally, explained the system to me and were patient with my questions.
I am very satisfied and feel better just knowing I have a security system monitoring my property. If I ever feel the need to call about service, etc., I won’t hesitate & will feel comfortable doing so!! Thank you!
“I am completely satisfied with Holmes. Julie (Hathaway) and Michael Bolton have gone out of their way to ensure I am always happy.”
“Our sales rep, Julie (Hathaway), has assisted us at two homes in Fayetteville. She is awesome! Her professionalism and courtesy are very impressive. The installation team was fantastic as well. Thanks!”
” I have had a lot of sales reps explain their products to me – Sheila Morgan was one of the best.”
“Julie Hathaway is always kind and courteous each time. She makes a customer feel like they are #1 and looks out for the best interest of her customers. Please thank her.”
“William and Nick were very courteous and professional – an asset to your company!”
“Julie (Hathaway) is wonderful! We are so happy and will always be Holmes customers.”
-Joe & Johanna Royo
“Your team of personnel are extremely professional and very knowledgeable. The sales rep and your technicians are the best!”
“Sheila Morgan was extremely helpful and knowledgeable. The guys installing were very professional and well explained everything. You provide a wonderful service!”
In response to the question,’What do you like best about our company?’: “Our installer, William, said he wouldn’t leave until we felt comfortable with the system.”
-Dr. Joe & Anne Burks
“The professionalism of our sales person and installer made us feel we had chosen the right security company.”
-June & Edward Testa
“James and Kyle were wonderful to work with. So nice and polite.”
“Thanks to you and all of your staff for your abundant assistance with SkyView. We felt like we were your only client when you, George and several technicians were on site during the fire marshall’s walk through the other day. It is obvious why Holmes has been in business for so long: Great customer service! We are deeply grateful for your excellent work and attention to every detail.”
-Jan Johnson & Pat Wright
“John (Garrity) was so professional and courteous. He is an asset to your organization.”
“I just wanted to say ‘thank you‘, for arranging to have members of the Holmes Electric Team, on-site for our annual fire/evacuation drill. Tommy is always very thorough and tested all aspects of our system for us. Nice to know that the system is working correctly (there was no doubt) and we are certainly prepared; in the event that an actual emergency occurred over here. Thanks again for your organization’s top-notch quality services and the attention to detail; as well as the fine staff which you employ! We’re in good-hands, no doubt!!’
Fayetteville Area System of Transit
Safety & Training Coordinator
“I just wanted to touch base with you since we “tweaked”our alarm system. You and I met a few times (I live in Raeford) and we were having a hard time setting up a time when I could have our alarm switched to long range back up radio service. I was also interested in the Totalconnect app and how it functioned. Well, I have had long range back up radio service and have been using Totalconnect for several months now. I just wanted you to know that I am sooooo pleased with my system. I actually went to visit my mother in Charlotte when it was first up and running and I forgot to set the alarm…I set it from my phone!!! I have the app functional on my iTouch, my Android and my laptop. I LOVE it!!! This security is worth the extra money. When I was first considering Totalconnect, I had questions and concerns. I also wanted to know if there were others around or in my area who have “tested” the technology and could give me feedback…there were very few. Well, I am happy to be one of those people on that list now. And when the Android OS upgraded to Froyo 2.2, the Totalconnect app was not initially in the Marketplace. I kept watching for it and about a little over a week after the upgrade, the app was once again available. Thank you for a wonderful product and great service. I can remotely access my system and can monitor entrance and exit activities both from my computer and from my mobile phone. I love, love, love it.”
-Regina M. Joe
“Cheers to Holmes Security Systems for the top-notch service and installation of our monitoring system. Jeff harnsberger answered all of our questions, and Willy installed and explained in detail about the system and didn’t leave until we were comfortable.”
-Cindy Pietrzyk (from The Fayetteville Observer, Cheers and Jeers)
“We would like to commend your technician Bob, and your dispatcher Janice Washington for helping us through a difficult situation. This is our second home and it’s difficult when you have a problem and there are 700 miles between our Rochester, NY home. We appreciate doing business with your company.
-Doug and Sandy Lindsay
“Cheers to the wonderful staff at Holmes Electric Security Co. From my initial contact with this company until the process was completed, I was amazed with the service I received.
Julie, the sales representative, was so helpful. The installation was done by Kris, Tommy and Josh. Before they left, they went above and beyond to make sure I felt comfortable with the new system. We can be proud to have this company as a part of this community. Thanks for a job well done.”
–Janice Lee (from The Fayetteville Observer, Cheers and Jeers)
“Holmes installed and monitors our home security system. The gentlemen who came out to activate the system were very professional and patient. They really took their time explaining the system and showing me how to operate
it. I have accidentally set off the alarm a couple of times and they are always prompt to call and check the situation. For only about $200 a year, their services are a great deal, and peace of mind they provide is well worth it!”
– Nicole D.
“Thank you for the great service installing our alarm. We are feeling a lot better when we leave the house.”
– Francis & Delia Storrs
“Mark is wonderful and knows what he is doing. I have total confidence in him and his work.”
“The service tech (Nathan) was great! Very informative!”
‘Thanks for everything. It’s good to do business with someone we can trust!’
– Kathy & Mike Thaman
“This company is awesome! I chose them after checking them out with the Better Business Bureau and finding that they have 0 complaints in the past 36 months (all that BBB tracks). The salesperson who visited my home, as well as the two technicians were so polite, helpful, and friendly! Holmes Electric Security Systems renewed my faith in home alarms and the people who sell and service them.
I bought a newly constructed home in 2005 which had a home alarm installed by another local company. That company refused to give me the keys or instructions to my alarm system unless I paid them or bought a 3 year contract for monitoring, which I refused. My home was recently burglarized and I considered using the suspect company anyway even though I was wary. As soon as I got them on the phone and they could not answer simple questions about the monitoring service, I knew I had to find someone else.
That is when I started researching what to look for in a security system, and Holmes has it all! They are UL certified and have their own monitoring station (rather than contracting it several states away). They did not require me to sign an extended contract and offered monthly, quarterly, or yearly billing. And to top it off, Holmes’ monthly monitoring fee is cheaper than the suspect companies’ quote!
“Thank you Holmes Electric for giving me back my peace of mind!”
“Exemplary customer service by all involved… local company with locally based service.”
– Dan Hart
“Cheers and a sincere thank-you to Stephen Wheeler and his efficient staff at Holmes Security Systems. We had a recent dilemma involving the security system in our daughter’s newly purchased town home. Mr. Wheeler went out of his way to make sure the existing alarm system could be converted and monitored by his staff. My family greatly appreciates the prompt, outstanding service we received.”
– David Darden, Jr.